Exchange & Return Policy

Thank you for choosing Plank Activewear! We aim to provide the best experience possible. Please review our exchange and return policy below.

🕒 Refund Window

Customers may request a refund within 5 days from the date of purchase.
After 5 days, we are unable to process any refund requests.

🔁 Exchange Policy

  • Exchange is allowed within 1 week from the date of purchase. 

  • First exchange is free of charge. If you request another exchange, shipping fees will apply. 

📦 Condition of Returned Items

To be eligible for a refund or exchange:

  • Items must be in new, unused condition.

  • Items with makeup stains, perfume smell, deodorant marks, or signs of wear will not be accepted.

  • All tags and packaging must be intact.

🚫 Package Opening with Courier

For quality and safety reasons, customers are not allowed to open packages while the courier is present.

💰 Shipping Fees

  • Plank Activewear does not cover return shipping costs.

  • All return shipping fees are the responsibility of the customer.

💳 Payment Refunds

  • Online payments: refunded back to the original card used.

  • Cash on Delivery payments: refunded either:

    • via courier, or

    • via Instapay, depending on the customer’s location.

Please note: Banks and payment providers may take additional processing time before the refund appears.

❌ Discounted Items

All discounted or sale items are final sale.
We do not accept returns, exchanges, or provide refunds for discounted items.

🌍 International Orders

  • Online payment only (no COD).

  • No exchange or refund on international orders.

  • Shipping fees are calculated at checkout based on weight & destination.

📝 How to Start a Return

To initiate a return, please email us at info@plankactivewear.com and include:

  • Your order number

  • A brief explanation of the reason for the return

  • Photos of the item, if applicable

Once your return is received and inspected, we will notify you whether your refund or exchange is approved or denied.

⏳ Refund Processing Time

If approved, your refund will be issued automatically to your original payment method.
If 15 business days pass after approval and you still haven’t received the refund, please contact us at info@plankactivewear.com

💬 Need Help?

We’re always here to assist you.
If you have any questions or concerns, feel free to contact our customer service team anytime.